CUSTOMER CARE
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Return and Refund
Return Policies
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Time Frame: 14-day return window from the date of delivery.
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Condition: Must be undamaged and returned in the same condition as received.
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Refund Type: Refund processed to the original payment method.
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Proof of Damage: If returning due to damage, the buyer must provide photos of the damage within 48 hours of receiving the painting.
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Return Shipping Costs: Return shipping costs and insurance are to be covered by the buyer.
Refund Processes
Initiating the Return
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Contact the Seller: The buyer should reach out to the seller to peacockartgallery49@gmail.com within 14 days of receiving the item.
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Provide Information: Include order details, reason for return, and any supporting documentation (e.g., photos of damage, order receipt).
Preparing the Artwork for Return
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Repackaging: The buyer should securely package the painting in its original or equivalent protective materials to avoid damage during transit.
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Condition Check: Ensure that the painting is in its original condition to meet the return policy criteria.
Shipping the Artwork
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Return Shipping Costs: It is the responsibility of the buyer unless the item is either damaged or incorrect.
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Insurance: It’s advisable for the buyer to insure the shipment to protect against potential damage during return transit.
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Tracking: Use a shipping service that provides tracking to monitor the return and confirm its arrival.
Receiving and Inspecting the Return
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Inspection by Seller: Once received, the seller will inspect the painting to ensure it meets the return criteria.
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Damage Assessment: If the item was returned due to damage or defect, this will be confirmed through inspection.
Processing the Refund
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Approval of Return: If the return is approved, the seller will process the refund.
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Refund Method: The refund is usually processed through the original payment method (e.g., credit card, PayPal).
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Processing Time: Refunds may take a few business days to process, often up to 5-10 days, depending on the payment provider.
Refund Confirmation
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Notification: The buyer will receive confirmation via email or other communication once the refund is processed.
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Full or Partial Refund: Depending on the condition of the returned item and the seller’s policy, the buyer may receive a full or partial refund.